Technical details of SLAs can be difficult. Not anymore! SLALOM Abstract Metric definition adds flexibility to define metrics to add to your Cloud Services Agreements
SLALOM has now published the first version of its approach to address Technical Specification of SLAs. This technical reference complements the legal document that covers Master Cloud Services Agreement from a fair and balanced approach. This technical specification has officially been approved as "Liaison of ISO Standards".
We are in the process to gather feedback from industry and the market in order to develop consensus around the our work. We invite technical and management professionals involved in Cloud to help us improve our reference models while you benefit from using our approach. Have your say!!!